Terms & Conditions

1. Legal Notice

Kontelco AG (hereinafter, the "Company"), as the owner of the website (hereinafter, the "Website" or the "Portal"), provides the following legal information:

• Company name: Kontelco AG
• Company registration number: CHE-248.274.896-MWST
• Registered office: Kantonsstrasse 14, 8807 Freienbach, Switzerland
• Contact email: customer-ae@eleverselabs.com
• Customer Service: customer-ae@eleverselabs.com |

2. Intellectual and Industrial Property

The Portal, its source code, design, services, digital content, images, videos, distinctive signs, and all other content are fully protected by intellectual and industrial property rights. These rights are owned by the Company or by third parties who have granted the Company a license to use their content. You are prohibited from distributing, copying, reproducing, communicating, disclosing, distributing, commercializing, or using for marketing purposes any of the Portal's content, in whole or in part, without the Company's prior express authorization.

3. Access to the Service

The Company offers a service for providing and creating digital entertainment content for users of compatible devices. This service operates under a subscription model with payment made via mobile bill charges. The service, known as Eleverse, offers a wide selection of games, videos, and articles. Once you complete the subscription process, you will have unlimited access to all digital content offered by the Company through the Portal. The content may be updated periodically at the Company's discretion. The subscription cost will be charged to the bill of the mobile operator with which the subscriber has a contract, whether it's a postpaid or prepaid plan.

4. User and Subscriber Status

A User is any person who accesses, navigates, or uses the Portal or the Service with the Subscriber's consent. The User may or may not be the same person as the Subscriber. The Subscriber is the owner of the phone line and number with a valid postpaid or prepaid contract with a mobile operator. The Subscriber may or may not be the same person as the User.

5. Service Compatibility

Check below to see if the content is compatible with your PC or device:

• Games and Digital Content: Compatible with Mac, PC, tablets, and smartphones using any of the following browsers: Firefox, Safari, Chrome, and Edge.
• Mobile Devices: iOS 12.0 or later, Android 6.0 or later
• Desktop/Laptop: Windows 10+, macOS 10.14+, Linux (latest distributions)
• Internet Connection: Minimum 2 Mbps for standard quality, 5 Mbps for HD content
• Geographic Availability: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Morocco, Tunisia, Algeria, and Iraq
• Supported Carriers: Etisalat, du, STC, Mobily, Zain, Ooredoo, Viva, and other regional partners

Important: Some digital content is not compatible with Internet Explorer, iPhone versions older than iPhone 6, and Android versions older than 6.0. For the best experience, please ensure your browser and operating system are up to date.

6. Geographic and Carrier Restrictions

Eleverse services are currently available only in supported regions and through participating mobile network operators. Service availability is determined by IP-based geo-targeting and carrier verification. Users outside supported regions may access trial content but cannot subscribe to premium services. Data charges may apply according to your carrier's data plan.

7. Right of Withdrawal and Refund Policy

As a Subscriber, you have a 14-day period to withdraw from your purchase, starting from the date you contracted the Service. To exercise this right, you must clearly notify the Company within this period. Once you notify us, the Company will refund the amounts you paid within a maximum of 14 days. After the 14-day withdrawal period has expired, Customer Service will review each specific refund request on a case-by-case basis.

8. Guarantee of Conformity

The Service is guaranteed to be in compliance with the terms of your subscription. The legal warranty covers service functionality, compatibility, and features as established in this contract. You can exercise this guarantee by contacting our Customer Service department.

9. User and/or Subscriber Responsibilities

You may not use the Service for commercial purposes or any other use not defined in this agreement. You must respect intellectual and industrial property rights of third parties. The Subscriber must be of legal age to contract the Services. The owner of the phone line used for the subscription will always be responsible for payment.

10. Suspension of Accounts

The Company may temporarily suspend the account of any User or Subscriber who violates these terms and conditions. The Company also reserves the right to terminate the contractual relationship for any User's failure to comply with these terms.

11. Company Responsibility

The Company is responsible for providing the Services under the terms outlined above. Liability for unforeseen circumstances and/or force majeure is excluded. The Company will not be liable for any losses or damages you suffer as a result of your failure to comply with the obligations of this agreement.

12. Contact, Customer Service, and Complaints

To contact us, you can use the following email address: customer-ae@eleverselabs.com or call our customer service number: . You can also contact us by regular mail at the postal address: Kantonsstrasse 14, 8807 Freienbach, Switzerland.

13. Jurisdiction and Applicable Law

The Company, with its registered office in Freienbach, Switzerland, submits to the jurisdiction of the Courts and Tribunals of Freienbach, Switzerland. Any disputes, litigation, or claims shall be governed by and construed in accordance with Switzerland Federal Law.

14. Subscription Terms

This is a subscription service that is free for 24 hours, then costs AED 2.10 per day (VAT Inclusive). By subscribing, you confirm that you are at least 18 years old and agree to accept the general terms of use. There is no commitment, and you can cancel your subscription at any time by sending C EWD to 1111.

15. Billing and Payments

You authorize us to charge your mobile operator for the subscription service. This subscription service is free for the first 24 hours, then costs AED 2.10 per day (VAT Inclusive). The subscription will automatically renew daily after the initial free period. The amount of AED 2.10 per day will be added to the next invoice issued by your mobile operator or deducted from the credit on your prepaid card. You are responsible for all charges incurred for the subscription service.

16. Pricing and Renewal Consistency

We guarantee complete transparency and consistency across all published pricing. The service is free for 24 hours, then costs AED 2.10 per day (VAT Inclusive), and this pricing is definitive and applies to all daily subscription periods. The subscription will automatically renew daily after the initial free period. There is no commitment, and you can cancel your subscription at any time by sending C EWD to 1111. All pricing information is clearly communicated and consistently applied.